Shipping policy

 

📦 Cosmo Egypt Shipping Policy

 


At Cosmo Egypt, we strive to ensure that every order reaches our customers safely, promptly, and in perfect condition. Please carefully read the following shipping policy, which governs all orders placed through our platform. By purchasing from Cosmo Egypt, you agree to the terms outlined below.

 

 

 

1. Processing Time

 

 

  • All orders are subject to processing before they are shipped.

  • Processing time typically ranges between 12 to 48 hours (excluding weekends and public holidays).

  • During peak periods (such as sales campaigns, new product launches, or public holidays), processing may take longer.

 

 

 

 

2. Shipping Timeframe

 

 

  • Standard Delivery: Estimated delivery time is 2 to 5 business days from the date of dispatch.

  • Orders placed before 12:00 PM are usually processed the same day; orders placed after this time are processed the next business day.

  • Remote or rural areas may require additional time for delivery.

 

 

 

 

3. Delivery Schedule

 

 

  • Deliveries are made only on business days (Sunday – Thursday).

  • No deliveries will be made on official public holidays in Egypt.

  • Customers may receive SMS or phone call notifications from our logistics partner prior to delivery.

 

 

 

 

4. Shipping Fees

 

 

  • Shipping fees are calculated at checkout based on location, order size, and applicable promotions.

  • Certain areas may be subject to extra surcharges depending on distance and accessibility.

  • From time to time, we may offer free shipping promotions which will be clearly advertised on our website.

 

 

 

 

5. Shipping Partners

 

 

  • Cosmo Egypt works with trusted third-party logistics providers to ensure reliable delivery.

  • Once the order has been dispatched, tracking information (if available) will be provided.

 

 

 

 

6. Failed Delivery Attempts

 

 

  • Our shipping partner will make two (2) delivery attempts.

  • If the customer is unavailable to receive the order after both attempts, the package will be returned to our warehouse, and additional delivery fees may apply for re-shipping.

 

 

 

 

7. Delays and Exceptions

 

 

  • While we aim to deliver within the promised 2–5 business days, unforeseen circumstances such as:

     

    • Bad weather conditions

    • Transportation strikes

    • Customs delays (for imported products)

    • High-volume periods

      may cause delays. In such cases, Cosmo Egypt will not be held liable for late delivery.

     

 

 

 

 

8. Order Verification and Security Checks

 

 

  • To protect our customers from fraud, certain orders may require additional verification before being dispatched.

  • Customers may be contacted by phone or email to confirm order details.

 

 

 

 

9. Address Accuracy

 

 

  • Customers are responsible for providing complete and accurate shipping information.

  • Cosmo Egypt will not be liable for delays or misdeliveries caused by incorrect or incomplete addresses.

  • Any redelivery fees caused by incorrect addresses will be borne by the customer.

 

 

 

 

10. Tracking Your Order

 

 

  • Once dispatched, customers may receive a tracking link or reference number (where available).

  • Tracking updates depend on our logistics partners’ systems and may vary in availability.

 

 

 

 

11. International Shipping

 

 

  • Currently, Cosmo Egypt ships only within Egypt.

  • For international inquiries, please contact our customer service team.